| Job Title : | Customer Support Supervisor / Senior Customer Support Executive |
| Languages : | Excellent to fluent in English |
| Job Type: | Full Time |
| Description : | - To manage on-going day to day activities by providing assistance and taking appropriate action to effectively resolve issues and escalate feedback to management to ensure that service level agreements are being met. - To maintain & establish departmental process to improve the quality of service provided - To monitor & control on customer hold time, receipts, and delivery and service collections to avoid delay. - To Monitor, spot-checks, and audits cash handling to ensure accuracy and identify problems; ensure that cash drawers are reconciled by all Customer Service Executives on a daily basis and reports daily receipts. - To interpret policies and operating procedures of the customer service offices, recommends changes to Customer Care Manager; writes and maintains up-to-date procedures manuals and files; and disseminates information to subordinate staff in a timely manner. |
| Qualifications : |
§ Graduate in any field
§ Minimum of 5 years experience in customer relations/customer service including 2 years experience supervising staff.
§ Fluency in English & knowledge of Arabic is an added advantage.
§ Good communication skill written & oral.
| Good MS office skills. | |
| Experience : | 5-10 Years. |
| Salary (L.E.): | Negotiable |
| Job Contact Person : | |
| Job Contact E-mail : | m.maher@unplugged. |
Earn your degree in as few as 2 years - Advance your career with an AS, BS, MS degree - College-Finder.net.
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